Retroid has opened a time-limited cancellation and exchange programme after unveiling an upgraded Pocket Duo Lite+ handheld just weeks after accepting pre-orders for the original Pocket Duo Lite.
The Lite+ upgrades the internal hardware while retaining the Pocket Duo line’s distinctive dual-screen external design.
What’s new and when it ships
- The Pocket Duo Lite+ is equipped with a Dragonwing Q-7790 processor and features an 8+128GB configuration.
The company lists the Lite+ at $199 (€174) and expects units to ship in November.
The Pocket Duo, Pocket Duo Lite and Pocket Duo Lite+ are available directly from Retroid.
Company response and customer options
Retroid said the Lite+ was developed after initial customer feedback on the Pocket Duo Lite and introduced the new model in response to that input.
The manufacturer has offered all customers who pre-ordered the original Pocket Duo Lite an opportunity to either keep their existing pre-order or exchange it for the Lite+ by paying the price difference.
Customers who have already received their Pocket Duo Lite can return the unit to Retroid; the company will cover return shipping costs.
Retroid is communicating the programme via email to affected customers and has set a firm deadline: the exchange window closes on September 23 at 20:00 EST (September 24 at 01:00 BST).
After that point, Retroid considers all Pocket Duo Lite orders final.
Context and industry notes
The Pocket Duo Lite was first revealed earlier in September and quickly went on pre-order.
Given the brief interval between that initial pre-order window and the Lite+ announcement, some early buyers publicly expressed frustration that an upgraded model arrived so soon after their commitments.
Retroid’s exchange and return offer is the company’s formal response to those customers.
Availability and pricing
The upgraded Lite+ retails for $199 (€174).
Retroid has stated a November shipping window for the Lite+ and lists all three handheld models—Pocket Duo, Pocket Duo Lite, and Pocket Duo Lite+—as available through its storefront.
The company’s email to pre-order customers contains the specific steps and deadlines for exchange or cancellation.
For pre-order customers seeking to change their order, check your inbox for Retroid’s notification and act before the September 23/24 deadline to take advantage of the exchange programme.
The Lite+ upgrades the internal hardware while retaining the Pocket Duo line’s distinctive dual-screen external design.
What’s new and when it ships
- The Pocket Duo Lite+ is equipped with a Dragonwing Q-7790 processor and features an 8+128GB configuration.
The company lists the Lite+ at $199 (€174) and expects units to ship in November.
The Pocket Duo, Pocket Duo Lite and Pocket Duo Lite+ are available directly from Retroid.
Company response and customer options
Retroid said the Lite+ was developed after initial customer feedback on the Pocket Duo Lite and introduced the new model in response to that input.
The manufacturer has offered all customers who pre-ordered the original Pocket Duo Lite an opportunity to either keep their existing pre-order or exchange it for the Lite+ by paying the price difference.
Customers who have already received their Pocket Duo Lite can return the unit to Retroid; the company will cover return shipping costs.
Retroid is communicating the programme via email to affected customers and has set a firm deadline: the exchange window closes on September 23 at 20:00 EST (September 24 at 01:00 BST).
After that point, Retroid considers all Pocket Duo Lite orders final.
Context and industry notes
The Pocket Duo Lite was first revealed earlier in September and quickly went on pre-order.
Given the brief interval between that initial pre-order window and the Lite+ announcement, some early buyers publicly expressed frustration that an upgraded model arrived so soon after their commitments.
Retroid’s exchange and return offer is the company’s formal response to those customers.
Availability and pricing
The upgraded Lite+ retails for $199 (€174).
Retroid has stated a November shipping window for the Lite+ and lists all three handheld models—Pocket Duo, Pocket Duo Lite, and Pocket Duo Lite+—as available through its storefront.
The company’s email to pre-order customers contains the specific steps and deadlines for exchange or cancellation.
For pre-order customers seeking to change their order, check your inbox for Retroid’s notification and act before the September 23/24 deadline to take advantage of the exchange programme.
