Published on: July 13, 2016
Niantic, the renowned developer behind the global mobile sensation Pokémon GO, has taken significant steps to help players resolve persistent gameplay issues and errors.
The company recently published an official web page listing all known Pokémon GO bugs, glitches, and active troubleshooting steps.
This move aims to streamline the troubleshooting process and provide clarity for millions of dedicated players on mobile platforms and, where applicable, the Nintendo Switch ecosystem.
Since its initial launch, Pokémon GO has seen record-breaking popularity, driving user engagement and in-game events across the globe.
This surge in active users has occasionally put considerable stress on Niantic’s servers, leading to IT challenges and gameplay interruptions.
According to a developer update, Niantic is continuing to optimize the game environment to address performance and stability concerns for their widespread international audience.
Below is a summary of the most common issues currently facing Pokémon GO players, along with verified solutions and practical tips shared by Niantic’s support resources:
PokéCoins and Premium Items Missing from Account
If your PokéCoins or other premium items are not visible in your Pokémon GO account, Niantic recommends signing out and signing back in through the main menu under Settings.
If this basic troubleshooting does not resolve the issue, players should try restarting their device entirely.
'You Already Own This Item' Error (Android Exclusive)
Android users may receive a message indicating, “You already own this item” if a purchase was interrupted by a loss of internet connectivity.
Niantic advises powering off the device and then restarting it to rectify the issue.
Trainer Progress Resets to Level 1
Some players have reported their trainer level unexpectedly reverting to Level 1.
This usually occurs when two separate Pokémon GO accounts are inadvertently created using distinct login methods (such as Google and Pokémon Trainer Club).
To recover your correct data, log out from the app and sign back in using the original login credentials.
Audio Distortion When Using Bluetooth
A number of players have experienced distorted or delayed audio when using Bluetooth devices.
Niantic has acknowledged this and states that they are actively working on a technical fix to resolve in-game music and sound effect issues.
Heavy Battery Usage
Extended Pokémon GO sessions can result in significant battery drain across some mobile devices.
Niantic continues to optimize the app to improve energy consumption and extend battery life for both iOS and Android users.
Location Inaccuracies and GPS Drift
Issues with inaccurate or drifting GPS locations continue to impact gameplay.
Niantic’s guidance is for users to ensure all location and GPS settings are properly enabled, including high-accuracy mode and consistent internet connectivity.
The company highlights that improvements to location services are ongoing.
'Item Not Available in Your Country' Download Error
For players facing errors while attempting to download Pokémon GO—such as “This item is not available in your country”—checking Google Wallet account settings for country designation is recommended.
If trouble persists, Niantic recommends contacting Google Play support through its Help Center.
Niantic’s proactive communication and release of a centralized Pokémon GO bug and troubleshooting page underscore its commitment to maintaining a high-quality user experience.
As the developer continues to refine the Pokémon GO experience on mobile devices and available platforms like the Nintendo Switch, players are encouraged to stay updated through official channels and support pages for the latest fixes, development milestones, and announcements.