Nintendo Museum Store Offers Partial Refunds Over Tax Rate Error on Select Merchandise

Nintendo has officially announced that partial refunds will be provided to customers who purchased select items from the Nintendo Museum store, 'Bonus Stage', due to an error in the applied consumption tax rate.

The affected merchandise includes Nintendo Museum Cookies, Pull-out Pikmin Cookies, and Animal Crossing: New Horizons - Polvorones.

This development was first reported by Sora News 24 and confirmed through the official Museum website. Background: The Nintendo Museum, located in Uji City and having opened its doors in October 2024, has quickly become a must-visit destination for Nintendo fans worldwide.

The Museum's in-house store, 'Bonus Stage', features exclusive memorabilia and themed food products tied to beloved Nintendo franchises, driving significant interest among collectors and fans of games like Animal Crossing: New Horizons and Pikmin.

Many of these products have been purchased both on-site and through the official museum online portal at museum.nintendo.com. The Core Issue: Under Japan’s taxation system, most consumer products are subject to a 10% consumption tax, but food items are taxed at a lower 8%.

However, Nintendo acknowledged that three items—Nintendo Museum Cookies, Pull-out Pikmin Cookies, and Animal Crossing: New Horizons - Polvorones—were mistakenly sold with the higher 10% rate instead of the correct 8%.

According to a statement from Nintendo, the fancy packaging and presentation of these food items may have contributed to the oversight, but the company has since updated the pricing to reflect the accurate tax rate. Pricing Differences: As per information on the official Museum site, impacted items were originally sold at the following (tax-included) prices: - Nintendo Museum Cookies: Incorrect price 1,650 yen; corrected to 1,620 yen (difference: 30 yen) - Pull-out Pikmin Cookies: Incorrect price 1,100 yen; corrected to 1,080 yen (difference: 20 yen) - Animal Crossing: New Horizons - Polvorones: Incorrect price 1,485 yen; corrected to 1,458 yen (difference: 27 yen) While the differences per item range from 20 to 30 yen, Nintendo’s proactive approach ensures that affected customers are reimbursed the exact overcharged amounts. How to Claim Refunds: Nintendo has set up a dedicated process for customers seeking refunds for these items.

Eligible purchasers can submit a refund request via a form available on the official museum website.

Customers who bought multiple items, or who may have bought them as gifts, are encouraged to check their receipts and apply accordingly. Conclusion: This timely correction underscores Nintendo’s commitment to customer satisfaction, even when the financial impact per item is relatively small.

With the Nintendo Museum store quickly becoming a staple of Nintendo’s real-world brand engagement, attention to such details reinforces trust and goodwill among its most dedicated fans.

For ongoing updates and further details, customers can visit museum.nintendo.com or refer to coverage by outlets such as Sora News 24.

Animal Crossing Nintendo Animal Crossing: New Horizons Nintendo Museum Pikmin