Published on: December 14, 2018
In the continually evolving world of Nintendo hardware, game launches, and merchandise sales, reliable delivery of products is crucial for customer satisfaction.
NintendoSoup Store, a trusted source in the global Nintendo community, has recently issued an important update regarding shipping practices and package retention—a vital notice for fans and collectors awaiting their Nintendo Switch consoles, exclusive eShop items, and other Nintendo-related products.
To ensure a transparent and efficient shipping process, NintendoSoup Store has communicated that customers will receive an order completion email containing a tracking number and direct link for tracking their Nintendo hardware or game-related parcels.
The store emphasizes the importance of checking this tracking information on a daily basis.
This proactive approach helps customers remain informed about their shipment’s journey from the NintendoSoup Store right to their doorstep.
Although shipments are sent using EMS, a registered postal service known for its security and the requirement of a signature upon delivery, there have been rare incidents reported by a minority of customers where no delivery notice was provided when no one was home to receive the package.
Consequently, these unclaimed parcels were returned to Japan, resulting in avoidable delays for dedicated Nintendo fans.
NintendoSoup Store acknowledges that this issue generally stems from local postal service practices such as with USPS in the United States or Royal Mail in the United Kingdom.
The store advises that customers vigilantly monitor their shipment’s tracking status.
In particular, if the tracking page notes that the package status has changed to 'Retained,' users are encouraged to input their tracking number on their country’s official postal service website to obtain the exact location of their Nintendo package.
For additional peace of mind, contacting local postal service representatives by phone and quoting the tracking number can provide direct assistance and prevent returns.
To proactively reduce the chances of missed deliveries in the future, NintendoSoup Store has begun including phone numbers on all shipping invoices.
The retailer also strongly recommends using an office or work address for Nintendo hardware shipments whenever possible, further increasing the likelihood that someone will be available to receive and sign for the package upon delivery.
With this enhanced shipping guidance, NintendoSoup Store continues to affirm its commitment to seamless Nintendo eShop and hardware deliveries.
By following these practical steps, customers can maximize their excitement and minimize the potential for delays when adding the latest Nintendo Switch consoles, game titles, and exclusive merchandise to their collections.