Evercade Nexus owners report display problems as Blaze moves to contain manufacturing fault
Blaze's new Evercade Nexus handheld, which launched to generally positive critical reception, has encountered a small wave of retail complaints related to the device's display and protective glass.
The issues — reported by a subset of buyers and highlighted by outlets including YouTube channel Crazy Burger and coverage from Time Extension — range from misaligned protective screens that protrude from the console to isolated instances of dead pixels.
Blaze boss Andrew Byatt visited the company's manufacturing partners in Shenzhen, China, and issued a statement acknowledging the problems and describing the steps the company is taking.
Byatt apologized to affected customers, saying customers should be able to use new hardware immediately and that it is Blaze's responsibility to help when that is not the case.
In a summary of his comments, Byatt said Blaze identified a specific manufacturing fault responsible for the protective glass fitting issue and that corrective action has already been implemented at the factory.
He added that the number of potentially affected units is substantially lower than what online discussions had suggested, allowing Blaze to proportionally scale repairs and replacements for owners who have received faulty units.
Byatt also said the company is reviewing manufacturing and quality-control procedures with its partners to prevent similar issues in future production runs.
For buyers of the limited-edition Nexus handhelds, Blaze confirmed like-for-like replacement units have been secured and urged anyone impacted to contact the company's support team to arrange a swap.
Blaze has instructed impacted customers to reach out to support to arrange replacements or repairs.
The company emphasized the investigation is ongoing and that its focus remains on helping affected customers while improving production procedures.
What owners should know: if your Evercade Nexus shows a protruding protective screen or dead pixels, contact Blaze customer support so the company can log the fault and initiate a replacement or repair.
While discussions around the issue circulated online, Blaze’s on-site investigation in Shenzhen indicates the problem affects a limited number of units rather than the majority of consoles.
The Evercade Nexus joins the broader retro-handheld market and will continue to be supported by Blaze as the company refines manufacturing quality control in response to these early reports.
Blaze's new Evercade Nexus handheld, which launched to generally positive critical reception, has encountered a small wave of retail complaints related to the device's display and protective glass.
The issues — reported by a subset of buyers and highlighted by outlets including YouTube channel Crazy Burger and coverage from Time Extension — range from misaligned protective screens that protrude from the console to isolated instances of dead pixels.
Blaze boss Andrew Byatt visited the company's manufacturing partners in Shenzhen, China, and issued a statement acknowledging the problems and describing the steps the company is taking.
Byatt apologized to affected customers, saying customers should be able to use new hardware immediately and that it is Blaze's responsibility to help when that is not the case.
In a summary of his comments, Byatt said Blaze identified a specific manufacturing fault responsible for the protective glass fitting issue and that corrective action has already been implemented at the factory.
He added that the number of potentially affected units is substantially lower than what online discussions had suggested, allowing Blaze to proportionally scale repairs and replacements for owners who have received faulty units.
Byatt also said the company is reviewing manufacturing and quality-control procedures with its partners to prevent similar issues in future production runs.
For buyers of the limited-edition Nexus handhelds, Blaze confirmed like-for-like replacement units have been secured and urged anyone impacted to contact the company's support team to arrange a swap.
Blaze has instructed impacted customers to reach out to support to arrange replacements or repairs.
The company emphasized the investigation is ongoing and that its focus remains on helping affected customers while improving production procedures.
What owners should know: if your Evercade Nexus shows a protruding protective screen or dead pixels, contact Blaze customer support so the company can log the fault and initiate a replacement or repair.
While discussions around the issue circulated online, Blaze’s on-site investigation in Shenzhen indicates the problem affects a limited number of units rather than the majority of consoles.
The Evercade Nexus joins the broader retro-handheld market and will continue to be supported by Blaze as the company refines manufacturing quality control in response to these early reports.
